Frequently Asked Questions
Everything you need to know about bringing nature home.
How do you ensure plants survive shipping?
We use custom-engineered, eco-friendly packaging that secures the root ball and protects delicate foliage. Every plant is watered right before packing to ensure it stays hydrated during its journey to your doorstep.
What is your 'Arrive Alive' guarantee?
We guarantee that every plant will arrive in healthy condition. If your plant is damaged or dies within 30 days of arrival, simply send us a photo and we will provide a replacement or a full refund.
When will my order be shipped?
To ensure plant health, we typically ship Monday through Wednesday to avoid weekend delays in transit. You will receive a tracking number as soon as your greenery leaves our nursery.
Do you offer care instructions for the plants?
Yes! Every plant comes with a digital care guide tailored to its specific species, covering light requirements, watering schedules, and soil preferences to help your new houseplant thrive.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Once a plant has been prepared for shipment, we are unable to make changes to ensure the logistics do not compromise the plant's health.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay installments for larger garden projects.